Query management and the enhancement of company digitization provide a significant advantage, as queries can be accepted from a customer portal where they can submit orders. The input queries are processed within the system, and notifications are sent to responsible individuals. Based on received queries, trips can be planned, including the most optimal cargo quantity and work distribution.

For query analysis, state changes and filters are assigned. Users are provided the ability to quickly locate new, ongoing, completed, or other important queries. This not only streamlines the user’s workflow within the system but also expedites query reception and processing.